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Illustrative scenarioD2C consumer brand · 650 employees · Bengaluru

Kanva Living

eNPS up 11 points

in two quarters, measured in-platform

The challenge

A fast-growing D2C brand where every HR question — leave balance, payslip, reimbursement — became a Slack ping to a three-person People team.

What changed

  • Employee self-service for the whole surface: punch in, apply leave against live balances, open payslips (privacy-masked by default), file expense claims with receipts.
  • Helpdesk with categories and priorities for what's left — with required resolution notes.
  • eNPS measured in-platform, so the improvement is tracked where the work happens.

+11

eNPS in two quarters

70%

fewer HR tickets

3

person People team, unchanged at 2× headcount

Seen in the product

Payslip revealed on demand — masked by default
Payslip revealed on demand — masked by default
An expense claim in one dialog, receipt included
An expense claim in one dialog, receipt included

“Self-service killed the ticket backlog — leave, payslips, expenses all answered by the product. People stopped resenting HR processes.”

— Head of People

Every claim above maps to a flow you can click through.

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